4/14/22, 12:46 PM Motivating Employees: Why It Matters
Motivating Employees: Why It Matters
What motivates you to do what you do? How do you motivate others to help you or to
accomplish things on their own? You have already learned about the role both managers
and employees play in helping organizations reach their goals. As a manager, you are
expected to lead and manage people. As an employee, you are given job-specific duties
and responsibilities to perform. Neither leading nor following will happen unless people
This video (https://youtu.be/dysp4PtHgtQ) on the motivational strategies used by
Zappos is a good place to begin our discussion of motivation in business. What motivates
the employees at Zappos? Is it high salaries? Long vacations? The chance to shave their
heads at the company picnic once a year? As you watch the video, pay attention to what
really motivates Zappos workers.
Since the 1920s, researchers have studied human behavior, developing a variety of
theories to explain the driving force behind motivation. These theories range from the
need to provide a safe and secure environment to the desire not to experience negative
consequences from action or inaction. Understanding the basis for motivation and how
motivational approaches work within an organization can help you and your business be
As you read on, ask yourself the following questions:
What motivates me?
How have others tried to motivate me?
Which motivational approaches have been the most and least successful?
When have I been successful in motivating others?
How can I use this information to be successful in my personal and professional life?
The Hawthorne Studies
4/14/22, 12:46 PM Motivating Employees: Why It Matters
Many of todayâ€™s ideas about the connection between human motivation and employee
performance can be traced back to discoveries from the Hawthorne studies.
Hawthorne Works, c. 1920
During the 1920s, Elton Mayo conducted a series of studies on workers at the Hawthorne
plant of the Western Electric Company in Illinois. These studies changed the direction of
motivational and managerial theory from earlier studies, in particular Frederick Taylorâ€™s
â€œman as machineâ€ view that focused on ways of improving individual performance.
In contrast, Hawthorne set the individual in a social context. He argued that an
employeeâ€™s work surroundings and coworkers have as much influence over performance
as skill and ability. The Hawthorne studies are credited with focusing managerial strategy
on the sociopsychological aspects of human behavior in organizations.
This video (https://youtu.be/D3pDWt7GntI) from the AT&T archives contains
interviews with individuals who participated in these studies. It provides insight into the
way the studies were conducted and how they changed employersâ€™ views on worker
The studies originally examined the effects of physical conditions on productivity and
whether workers were more responsive and efficient under certain environmental
conditions, such as better lighting. The results were surprising: Mayo found that workers
were more responsive to social factorsâ€”such as their manager and coworkersâ€”than the
other factors being investigated. When the lights were dimmed again and the workplace
was returned to pre-experimental conditions, productivity rose to its highest level and
Mayo had discovered that workers responded when they received more attention from
their managers: Employees were more productive when they felt that their managers
cared about and were interested in their work. The studies also found that although
4/14/22, 12:46 PM Motivating Employees: Why It Matters
financial incentives are important drivers of worker productivity, social factors are equally
The Hawthorne studies also included a number of other experiments, including one in
which two women were chosen as test subjects and were asked to choose four other
workers to join the test group. Each personâ€™s performance was measured before they
were grouped in a separate room from other employees, and their performance continued
to be measured for five years as they worked assembling telephone relays. In the
experiment room, they were assigned to a supervisor, who sometimes used the test
subjectsâ€™ suggestions to make changes.
The researchers then measured how different variables affected group and individual
productivity. Changing a variable usually increased productivity, even if the variable was
just a change back to the original condition. The researchers concluded that the
employees worked harder because they thought they were being monitored individually.
They hypothesized that choosing oneâ€™s coworkers, working as a group, being treated as
special (as evidenced by working in a separate room), and having a sympathetic supervisor
were the real reasons for the productivity increase.
The Hawthorne studies showed that peopleâ€™s work performance is dependent on social
issues and job satisfaction. The studies concluded that tangible motivators, such as
monetary incentives and good working conditions, are generally less important in
improving employee productivity than intangible motivators, such as meeting individualsâ€™
desire to belong to a group and be included in decision making and work.
Licenses and Attributions
Chapter 10: Motivating Employees (https://courses.lumenlearning.com/wmopenintrobusiness/chapter/why-it-matters-motivating-employees/) by Linda Williams and
Lumen Learning from Introduction to Business is available under a Creative Commons
Attribution 4.0 International (http://creativecommons.org/licenses/by/4.0/) license.
UMGC has modified this work and it is available under the original license.
Â© 2022 University of Maryland Global Campus
All links to external sites were verified at the time of publication. UMGC is not responsible for the validity or integrity
of information located at external sites.
Get Professional Assignment Help Cheaply
Are you busy and do not have time to handle your assignment? Are you scared that your paper will not make the grade? Do you have responsibilities that may hinder you from turning in your assignment on time? Are you tired and can barely handle your assignment? Are your grades inconsistent?
Whichever your reason is, it is valid! You can get professional academic help from our service at affordable rates. We have a team of professional academic writers who can handle all your assignments.
Why Choose Our Academic Writing Service?
- Plagiarism free papers
- Timely delivery
- Any deadline
- Skilled, Experienced Native English Writers
- Subject-relevant academic writer
- Adherence to paper instructions
- Ability to tackle bulk assignments
- Reasonable prices
- 24/7 Customer Support
- Get superb grades consistently
Online Academic Help With Different Subjects
Students barely have time to read. We got you! Have your literature essay or book review written without having the hassle of reading the book. You can get your literature paper custom-written for you by our literature specialists.
Do you struggle with finance? No need to torture yourself if finance is not your cup of tea. You can order your finance paper from our academic writing service and get 100% original work from competent finance experts.
While psychology may be an interesting subject, you may lack sufficient time to handle your assignments. Don’t despair; by using our academic writing service, you can be assured of perfect grades. Moreover, your grades will be consistent.
Engineering is quite a demanding subject. Students face a lot of pressure and barely have enough time to do what they love to do. Our academic writing service got you covered! Our engineering specialists follow the paper instructions and ensure timely delivery of the paper.
In the nursing course, you may have difficulties with literature reviews, annotated bibliographies, critical essays, and other assignments. Our nursing assignment writers will offer you professional nursing paper help at low prices.
Truth be told, sociology papers can be quite exhausting. Our academic writing service relieves you of fatigue, pressure, and stress. You can relax and have peace of mind as our academic writers handle your sociology assignment.
We take pride in having some of the best business writers in the industry. Our business writers have a lot of experience in the field. They are reliable, and you can be assured of a high-grade paper. They are able to handle business papers of any subject, length, deadline, and difficulty!
We boast of having some of the most experienced statistics experts in the industry. Our statistics experts have diverse skills, expertise, and knowledge to handle any kind of assignment. They have access to all kinds of software to get your assignment done.
Writing a law essay may prove to be an insurmountable obstacle, especially when you need to know the peculiarities of the legislative framework. Take advantage of our top-notch law specialists and get superb grades and 100% satisfaction.
What discipline/subjects do you deal in?
We have highlighted some of the most popular subjects we handle above. Those are just a tip of the iceberg. We deal in all academic disciplines since our writers are as diverse. They have been drawn from across all disciplines, and orders are assigned to those writers believed to be the best in the field. In a nutshell, there is no task we cannot handle; all you need to do is place your order with us. As long as your instructions are clear, just trust we shall deliver irrespective of the discipline.
Are your writers competent enough to handle my paper?
Our essay writers are graduates with bachelor's, masters, Ph.D., and doctorate degrees in various subjects. The minimum requirement to be an essay writer with our essay writing service is to have a college degree. All our academic writers have a minimum of two years of academic writing. We have a stringent recruitment process to ensure that we get only the most competent essay writers in the industry. We also ensure that the writers are handsomely compensated for their value. The majority of our writers are native English speakers. As such, the fluency of language and grammar is impeccable.
What if I don’t like the paper?
There is a very low likelihood that you won’t like the paper.
- When assigning your order, we match the paper’s discipline with the writer’s field/specialization. Since all our writers are graduates, we match the paper’s subject with the field the writer studied. For instance, if it’s a nursing paper, only a nursing graduate and writer will handle it. Furthermore, all our writers have academic writing experience and top-notch research skills.
- We have a quality assurance that reviews the paper before it gets to you. As such, we ensure that you get a paper that meets the required standard and will most definitely make the grade.
In the event that you don’t like your paper:
- The writer will revise the paper up to your pleasing. You have unlimited revisions. You simply need to highlight what specifically you don’t like about the paper, and the writer will make the amendments. The paper will be revised until you are satisfied. Revisions are free of charge
- We will have a different writer write the paper from scratch.
- Last resort, if the above does not work, we will refund your money.
Will the professor find out I didn’t write the paper myself?
Not at all. All papers are written from scratch. There is no way your tutor or instructor will realize that you did not write the paper yourself. In fact, we recommend using our assignment help services for consistent results.
What if the paper is plagiarized?
We check all papers for plagiarism before we submit them. We use powerful plagiarism checking software such as SafeAssign, LopesWrite, and Turnitin. We also upload the plagiarism report so that you can review it. We understand that plagiarism is academic suicide. We would not take the risk of submitting plagiarized work and jeopardize your academic journey. Furthermore, we do not sell or use prewritten papers, and each paper is written from scratch.
When will I get my paper?
You determine when you get the paper by setting the deadline when placing the order. All papers are delivered within the deadline. We are well aware that we operate in a time-sensitive industry. As such, we have laid out strategies to ensure that the client receives the paper on time and they never miss the deadline. We understand that papers that are submitted late have some points deducted. We do not want you to miss any points due to late submission. We work on beating deadlines by huge margins in order to ensure that you have ample time to review the paper before you submit it.
Will anyone find out that I used your services?
We have a privacy and confidentiality policy that guides our work. We NEVER share any customer information with third parties. Noone will ever know that you used our assignment help services. It’s only between you and us. We are bound by our policies to protect the customer’s identity and information. All your information, such as your names, phone number, email, order information, and so on, are protected. We have robust security systems that ensure that your data is protected. Hacking our systems is close to impossible, and it has never happened.
How our Assignment Help Service Works
1. Place an order
You fill all the paper instructions in the order form. Make sure you include all the helpful materials so that our academic writers can deliver the perfect paper. It will also help to eliminate unnecessary revisions.
2. Pay for the order
Proceed to pay for the paper so that it can be assigned to one of our expert academic writers. The paper subject is matched with the writer’s area of specialization.
3. Track the progress
You communicate with the writer and know about the progress of the paper. The client can ask the writer for drafts of the paper. The client can upload extra material and include additional instructions from the lecturer. Receive a paper.
4. Download the paper
The paper is sent to your email and uploaded to your personal account. You also get a plagiarism report attached to your paper.