In 2006, Daniel Goleman published his book Social Intelligence which refers to social intelligence as the capacity to behave wisely in human relationships.
Goleman suggested that social intelligence comprises of two concepts- social awareness and social ease.
Social consciousness: It refers to what an individual is able to observe in others i.e. their feelings and thoughts or comprehending their circumstances.
Primary empathy refers to noticing othersâ€™ body language to understand how they are feeling.
Emotional resonance is comprehending anotherâ€™s thoughts, emotions, and motives.
Social cognition refers to having enough knowledge on the working of the social world.
Social ease: This component helps an individual to engage in meaningful and healthy conversations and relationships with others that do not cause harm to the other.
Social easeâ€™s spectrum includes:
Synchrony: Effective nonverbal communication
Self-image: Appropriately presenting oneself
Influence: Developing the result of social interaction
Concern: Taking the interests of others into account and behaving appropriately
Characteristics of a socially intelligent person:
Strong communication skills: A socially intelligent person is able to talk to different people with comfort. While engaging in these discussions, these individuals are assertive and respectful.
Awareness of the social norms. An individual high on social intelligence has the ability to play a number of social roles. They are aware about the social norms that are both implicit and explicit. This helps them in getting along with people from varied cultures easily.
Active listener: These individuals possess listening skills. They are able to understand what a person is sharing and respond accordingly. This makes other people find solace and comfort in interacting with them.
Non-judgmental nature: Socially intelligent people tend to be non-judgmental in their approach when they meet and interact with others. They do not have any fixed idea about how people should be and what they should do. They do not categorize people into categories- who is good and who is bad; instead they believe that everyone has some good and bad in them. The attitude that they carry enables other people to open up their feelings and thoughts to these socially intelligent individuals and receive authentic and fair feedback.
Flexible roles: Socially intelligent people are able to take up varied social roles that enable them to be flexible in their style of conversing with other people. These individuals thus feel comfortable and confident in interacting with all types of people.
Impression Management Skills: Socially intelligent people focus on making the right impression on others. They are aware of what the other looks for and how to accordingly portray themselves.
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