Articles, Websites, and Videos:

This chapter focuses on building a collaborative client-worker relationship.

Don't use plagiarized sources. Get Your Custom Essay on
Focuses on building a collaborative client
Just from $9/Page
Order Essay

· Expanding on collaborative partnerships and goal formation . (2016). In Blundo, R. G., & Simon, J. K.  Solution-focused case management. Springer Publishing Company.

This next chapter expands upon developing the client-worker relationship by addressing future goals and developing steps to realize that future.

· Solution-Focused Planning and Assessment . (2016). In Blundo, R. G., & Simon, J. K.  Solution-focused case management. Springer Publishing Company.

This article discusses the importance of writing your goals down using the SMART Goals strategy.

· Crowell, N. (2016, February 5).  How goal SMARTS will make you a more successful social worker .  Social worker success.


Chapter 8:

Service Delivery Planning

Chapter Introduction

· Chapter Eight addresses Social Work Case Management Standard 6, Service Planning, Implementation, and Monitoring.

· Chapter Eight addresses Human Service–Certified Board Practitioner Competency 4, Case Management.

I work with school-age children, and most of these children have behavior problems. During the planning for them, we use a central file for all records. All of our records are electronic, so everything is on the computer. For every visit, we have to do a case management progress note, which is just kind of an outline. It has subjective findings of what you and the client are working on and what comes out of that. It has objective findings where I might record the child’s appearance and affect. There is also an assessment part; I just record my ideas and opinions about what’s going on. In that section I have to talk about our SNAP goals, which refers to the client’s strengths, needs, abilities, and preferences, and that’s in every single assessment.

From Katie Ferrell, 2012, text from unpublished interview. Used with permission .

In this chapter we focus on the planning of service delivery. The needs of the client are complex, and planning provides the foundation for the case management process. For each section of the chapter, you should be able to accomplish the objectives listed here.

Revisiting the Assessment Phase

· List the two areas of concern that are addressed when reviewing the problem.

· Describe the ways in which the continued assessment can change over time.

Developing a Plan for Services

· Identify the parts of a plan.

· Write a plan.

· See first-hand how a plan can change during the case management process.

· See how a client (Sharon Bello) and a case manager (Alma Grady) work together to develop a plan for services.

· Learn how goals and objectives are formulated.

Identifying Services

· Locate available services.

· Create an information and referral system.

Gathering Additional Information

· Compare interviewing and testing as data collection methods.

· Identify the types of interviews.

· Show how sources of error can influence an interview.

· Illustrate the role of testing in case management.

· Define test.

· Categorize a test.

· Identify sources of information about tests and the information that each provides.

· Learn about how to prepare clients for testing.

· Analyze the factors to be considered when selecting, administering, and interpreting a test.

· 8-1Introduction

· At this point in the process, the agency has determined that the applicant meets the eligibility criteria and the services are appropriate, so the person can now receive services. At the family services agency, the applicant becomes a  consumer, but the welfare-to-work program uses the term  client. An agency in South Dakota that serves adults with developmental disabilities calls the service recipients  individuals, explaining that “they are not clients or consumers anymore. They are just people.” Other agencies or organizations use the term  customer. The change in status from applicant to recipient of services marks the move into the second phase of case management: planning service delivery.

· Although some agencies call the individuals they work with “clients,” we use the term “consumers.” We changed our language when we began to evaluate our services. These individuals actually come here for the services we provide. In other words, they actually “buy” our services. They could go elsewhere. Consumers choose agencies for a variety of reasons; we hope they see this agency as a welcoming and friendly place.

· —Case manager, family services, New York, New York

· We use the Millon Adolescent Clinical Inventory for each of our new clients who come to live with us. We call our clients “residents.” This inventory has 160 items. It is a questionnaire that addresses a range of issues, including personality patterns, expressed concerns, and clinical syndromes. First, we score the questionnaire, and then we identify issues of concern from the question and from the resident. Finally, the resident and the case manager together make a treatment plan that addresses the areas of concern.

· —Case and intake worker, emergency shelter, St. Louis, Missouri

· When I first meet clients during the interview, I help them understand what will happen if they join our program. We have some basic criteria, such as having a 9.5 in math and a 10.0 in reading on the TABE test. Plus, they have to be able to type 30 words per minute and have a minimum understanding of computers. If they join the program, they must attend classes on a regular basis. They may only miss 8 days within a 6-month period. That is difficult for some of them.

· —Case manager, welfare-to-work and case management services, Knoxville, Tennessee

· The quotes that introduce this chapter identify some of the activities that occur during this phase. At the emergency shelter in St. Louis, Missouri, client participation is important in planning. In fact, clients determine the goals. Client interests and expectations and use of test data are shared at the welfare-to-work program in Knoxville, Tennessee. One case manager in New York City summarizes this phase of case management: “You just have to read through the information several times and say, ‘What stands out here? What issues should I pay attention to?’ Then you say, ‘Well, if these are the problems my clients and I think are important, what do we do about them?’.”

· A caseworker at a school for the deaf also notes the importance of gathering information to see the big picture.

· One skill that I need in this job is to be able to talk with the different professionals, family, and friends of the children I work with. So many people have to be involved to address such complex problems. I search and search for all of the little pieces. But the job is still not done. I need to step back and see the big picture. This is the key to case management. Without a case manager or someone taking the case management approach, no one has the big picture.

· This chapter explores the planning phase of case management, when the helper and the client together determine the steps necessary to reach the desired goal. The activities involved in this phase include reviewing and continuing to assess the problem, developing a plan, using an information system, and gathering additional information. Running through our discussion in this chapter are two critical components of the case management process—client participation and documentation.

8-1aRevisiting the Assessment Phase

The next phase of case management begins with a review of the problems and strengths identified during the assessment phase. Before moving ahead with the process, the case manager will need to know if the problem has changed, if the same client resources are available, and if any shift in agency priorities has occurred. To complete the review quickly before moving into a planning mode, the case manager and the client examine two aspects of a case.

The first area of concern involves a review of the relevant facts regarding the problem. At this point, the case manager and the client revisit the identification of the problem. The initial question that the helper asks can help determine whether the problem still exists. Working with people requires an element of flexibility; clients’ lives change, just as ours do. Thus, the problem may have changed in some way: the client may have a different perspective on it; the participants may be different; or assistance may no longer be needed, appropriate, or wanted. Once the case manager has confirmed that the problem still exists and has documented any changes that have occurred, the problem itself is revisited. Is the problem an unmet need, such as housing or financial assistance, or is it stress that limits the client’s coping abilities or causes interpersonal difficulties? Is the problem a combination of several factors? This activity is best accomplished by talking with the client and reviewing his or her file. The client is still considered the primary source of information and a critical partner in the case management process. We return to Sharon Bello to illustrate reviewing the previous assessment.

My Story

Get Professional Assignment Help Cheaply

Buy Custom Essay

Are you busy and do not have time to handle your assignment? Are you scared that your paper will not make the grade? Do you have responsibilities that may hinder you from turning in your assignment on time? Are you tired and can barely handle your assignment? Are your grades inconsistent?

Whichever your reason is, it is valid! You can get professional academic help from our service at affordable rates. We have a team of professional academic writers who can handle all your assignments.

Why Choose Our Academic Writing Service?

  • Plagiarism free papers
  • Timely delivery
  • Any deadline
  • Skilled, Experienced Native English Writers
  • Subject-relevant academic writer
  • Adherence to paper instructions
  • Ability to tackle bulk assignments
  • Reasonable prices
  • 24/7 Customer Support
  • Get superb grades consistently

Online Academic Help With Different Subjects


Students barely have time to read. We got you! Have your literature essay or book review written without having the hassle of reading the book. You can get your literature paper custom-written for you by our literature specialists.


Do you struggle with finance? No need to torture yourself if finance is not your cup of tea. You can order your finance paper from our academic writing service and get 100% original work from competent finance experts.

Computer science

Computer science is a tough subject. Fortunately, our computer science experts are up to the match. No need to stress and have sleepless nights. Our academic writers will tackle all your computer science assignments and deliver them on time. Let us handle all your python, java, ruby, JavaScript, php , C+ assignments!


While psychology may be an interesting subject, you may lack sufficient time to handle your assignments. Don’t despair; by using our academic writing service, you can be assured of perfect grades. Moreover, your grades will be consistent.


Engineering is quite a demanding subject. Students face a lot of pressure and barely have enough time to do what they love to do. Our academic writing service got you covered! Our engineering specialists follow the paper instructions and ensure timely delivery of the paper.


In the nursing course, you may have difficulties with literature reviews, annotated bibliographies, critical essays, and other assignments. Our nursing assignment writers will offer you professional nursing paper help at low prices.


Truth be told, sociology papers can be quite exhausting. Our academic writing service relieves you of fatigue, pressure, and stress. You can relax and have peace of mind as our academic writers handle your sociology assignment.


We take pride in having some of the best business writers in the industry. Our business writers have a lot of experience in the field. They are reliable, and you can be assured of a high-grade paper. They are able to handle business papers of any subject, length, deadline, and difficulty!


We boast of having some of the most experienced statistics experts in the industry. Our statistics experts have diverse skills, expertise, and knowledge to handle any kind of assignment. They have access to all kinds of software to get your assignment done.


Writing a law essay may prove to be an insurmountable obstacle, especially when you need to know the peculiarities of the legislative framework. Take advantage of our top-notch law specialists and get superb grades and 100% satisfaction.

What discipline/subjects do you deal in?

We have highlighted some of the most popular subjects we handle above. Those are just a tip of the iceberg. We deal in all academic disciplines since our writers are as diverse. They have been drawn from across all disciplines, and orders are assigned to those writers believed to be the best in the field. In a nutshell, there is no task we cannot handle; all you need to do is place your order with us. As long as your instructions are clear, just trust we shall deliver irrespective of the discipline.

Are your writers competent enough to handle my paper?

Our essay writers are graduates with bachelor's, masters, Ph.D., and doctorate degrees in various subjects. The minimum requirement to be an essay writer with our essay writing service is to have a college degree. All our academic writers have a minimum of two years of academic writing. We have a stringent recruitment process to ensure that we get only the most competent essay writers in the industry. We also ensure that the writers are handsomely compensated for their value. The majority of our writers are native English speakers. As such, the fluency of language and grammar is impeccable.

What if I don’t like the paper?

There is a very low likelihood that you won’t like the paper.

Reasons being:

  • When assigning your order, we match the paper’s discipline with the writer’s field/specialization. Since all our writers are graduates, we match the paper’s subject with the field the writer studied. For instance, if it’s a nursing paper, only a nursing graduate and writer will handle it. Furthermore, all our writers have academic writing experience and top-notch research skills.
  • We have a quality assurance that reviews the paper before it gets to you. As such, we ensure that you get a paper that meets the required standard and will most definitely make the grade.

In the event that you don’t like your paper:

  • The writer will revise the paper up to your pleasing. You have unlimited revisions. You simply need to highlight what specifically you don’t like about the paper, and the writer will make the amendments. The paper will be revised until you are satisfied. Revisions are free of charge
  • We will have a different writer write the paper from scratch.
  • Last resort, if the above does not work, we will refund your money.

Will the professor find out I didn’t write the paper myself?

Not at all. All papers are written from scratch. There is no way your tutor or instructor will realize that you did not write the paper yourself. In fact, we recommend using our assignment help services for consistent results.

What if the paper is plagiarized?

We check all papers for plagiarism before we submit them. We use powerful plagiarism checking software such as SafeAssign, LopesWrite, and Turnitin. We also upload the plagiarism report so that you can review it. We understand that plagiarism is academic suicide. We would not take the risk of submitting plagiarized work and jeopardize your academic journey. Furthermore, we do not sell or use prewritten papers, and each paper is written from scratch.

When will I get my paper?

You determine when you get the paper by setting the deadline when placing the order. All papers are delivered within the deadline. We are well aware that we operate in a time-sensitive industry. As such, we have laid out strategies to ensure that the client receives the paper on time and they never miss the deadline. We understand that papers that are submitted late have some points deducted. We do not want you to miss any points due to late submission. We work on beating deadlines by huge margins in order to ensure that you have ample time to review the paper before you submit it.

Will anyone find out that I used your services?

We have a privacy and confidentiality policy that guides our work. We NEVER share any customer information with third parties. Noone will ever know that you used our assignment help services. It’s only between you and us. We are bound by our policies to protect the customer’s identity and information. All your information, such as your names, phone number, email, order information, and so on, are protected. We have robust security systems that ensure that your data is protected. Hacking our systems is close to impossible, and it has never happened.

How our Assignment Help Service Works

1. Place an order

You fill all the paper instructions in the order form. Make sure you include all the helpful materials so that our academic writers can deliver the perfect paper. It will also help to eliminate unnecessary revisions.

2. Pay for the order

Proceed to pay for the paper so that it can be assigned to one of our expert academic writers. The paper subject is matched with the writer’s area of specialization.

3. Track the progress

You communicate with the writer and know about the progress of the paper. The client can ask the writer for drafts of the paper. The client can upload extra material and include additional instructions from the lecturer. Receive a paper.

4. Download the paper

The paper is sent to your email and uploaded to your personal account. You also get a plagiarism report attached to your paper.

smile and order essay GET A PERFECT SCORE!!! smile and order essay Buy Custom Essay