Features of Business Services
Business services are based on five primary features, they are as follows:-
Inseparability: Business service organizations focus on consumption and production together as they cannot be stored. Although the products can be stored and sold later.
Intangibility: Business services are intangible as no one can touch the services. There is no physical presence of the services; neither one can store them. Can only experience these services to evaluate whether satisfaction has been attained or not.
Involvement: Services are based on consumer requirements. It engages consumers to provide services.
Inventory: It is impossible to store the services for future use as it lacks a physical component. The supply and demand of the services remain interconnected for the business. Thus, the organizations provide services according to the customerâ€™s needs.
Inconsistency: Services are not consistent, unlike physical goods. Although the services need to be performed differently at each time to meet the expectation and demands of the consumers.
Difference Between Services and Products
A product is identified as a tangible item, but services are considered intangible. The products can be stored for a long period whereas the services cannot be stored. Considering these concepts, the difference between services and products are as follows:-
Products are visible, touchable, and countable, making them tangible but they cannot be seen or physically available. Individuals can only experience the services which make it intangible.
Products require specific production space and a particular process to manufacture the product. Although can transfer services spontaneously as per the needs of the consumers.
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