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Global Media and China
2020, Vol. 5(4) 389â€“406
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K-pop fan labor and an alternative
creative industry: A case study
of GOT7 Chinese fans
Nanyang Technological University, Singapore
Korean popular music or K-pop has achieved popularity among global audiences. The uniqueness
of K-pop fan culture has helped to shape the success of the K-pop industry. Through a case study
of Chinese fan labor vis-Ã -vis K-pop male idol group GOT7, the author notes three types of
K-pop fan labor: specialized labor, managerial labor, and unskilled labor. This research argues that
fan labor transforms the K-pop industry into an alternative creative industry because fan labor as
creative labor is an indispensable part of the K-pop industry. Fan labor is utilized to distinguish
fans from non-fans, and to draw boundaries between the grateful, more enthusiastic fans and
the casual self-proclaimed fans who do not contribute to fandom or their idolsâ€™ success. These
Chinese K-pop fans comply with the K-pop industryâ€™s commodification of culture, are exploited
by the K-pop industry, and seek empowerment in the K-pop production and distribution process.
This paperâ€™s exploration of fan labor, based on the authorâ€™s participant observations and in-depth
interviews, will thus contribute to studies on the creative industries, creative labor, fandom, and
the transnational flows of popular culture.
China, creative industries, fan labor, Hallyu, K-pop
Introduction: K-pop fandom in China
The global influence of Korean popular music (hereafter, K-pop) can be seen in the way in which
it has spread from South Korea (hereafter, Korea) to other parts of the world since the 1990s (S.
Lee, 2015). K-pop not only brings economic benefits to Korea; it also helps to export the countryâ€™s
Meicheng Sun, Wee Kim Wee School of Communication and Information, Nanyang Technological University, 31
Nanyang Link, WKWSCI Building, Singapore 637718.
Email: [email protected]
954588 GCH0010.1177/2059436420954588Global Media and ChinaSun
Special Issue Article
390 Global Media and China 5(4)
cultural values (Choi, 2015). China is not only an early adopter of K-pop; it is also one of the largest markets for Korean popular culture (Fu & Liew, 2005; J. Y. Kim & Lee, 2012). Chinese audiences have been experiencing Hallyu (or the Korean Wave) and K-pop since the 1990s (Sun &
Liew, 2019). The spread of K-pop in China occurred in three stages, alongside the changing media
environments: the Analog Media Era in 1992â€“2004, the Pre-mobile Internet Era in 2005â€“2012, and
the Mobile Internet Era 2013-present (Sun & Liew, 2019). As the media environment and government cultural policies changed, Chinese K-pop fans engaged differently with K-pop content
through different media and technologies (Chen, 2018; Sun & Liew, 2019; Zhang & Negus, 2020).
Despite sharing similarities with K-pop fandom in other parts of the world, recent Chinese
K-pop fandom has distinguished itself from the rest by being more commercialized, and more
focused on fansâ€™ physical and financial contributions (Chen, 2018, pp. 54â€“83). Most noticeably,
Chinese K-pop fans in the current Mobile Internet Era use social media to influence information of
their idols (Zhang & Negus, 2020). Using empirical data of Chinese K-pop fandom from in-depth
interviews and participant observations, this paper argues K-pop fan labor is creative labor, and
that it contributes to the continuous growth of the K-pop industry and the global influence of K-pop
culture. Individuals who self-identify as K-pop fans engage in specialized, managerial, or unskilled
labor, while collaborating with fellow fans translocally and transnationally. This research potentially contributes to studies on the creative industries, creative labor, fandom, and the transnational
flows of popular culture.
K-pop fans: consumption and prosumption
Fans have been studied at the individual, cultural, and social levels. Although fans were originally
stigmatized as irrational and excessively enthusiastic individuals, their cultures have been studied
by Hills (2002, pp. 18â€“39) and Jenson (1992). Recent scholarly publications have not only lifted
the stigma of being a fan, but have also shown an appreciation for the fansâ€™ creative passion and
self-expression, and acknowledged fansâ€™ goal of eventually working in the entertainment industry
(Baym & Burnett, 2009; Duffett, 2015; Jenkins, 1992b; Yang, 2009). Fandom is now recognized
culturally and socially as a form of participatory culture (Jenkins, 1992b), whereby fans attach
emotions to the objects of their fandom (Hills, 2002, pp. 99â€“121, 149â€“160) and cultural meanings
to fan practices (Fiske, 1989b, pp. 23â€“47). However, scholars are still divided as to whether fandom empowers fans as social groups, and whether fandom builds alternative social communities
and assists in the construction of ideologies (Ang, 1996, pp. 133â€“149; Chen, 2018; Fiske, 1989a,
pp. 95â€“113; Jenkins, 1992a).
Noticeably, fans are closely related to creative industries since the industries produce objects of
fandoms. Drawing on Flewâ€™s (2017) definition of cultural and creative industries, in this paper,
creative industries refer to the industry sectors where the driving force is individuals or groupsâ€™
creativity while cultural products, including arts, media, and design products, are produced and
distributed. In this paper, creative labor refers to the work in creative industries. Previous research
has been done on the economic aspect of fandom or the relationship between fandom and the creative industries. Steirer (2016) suggests the more nuanced and complicated industryâ€“fan interaction
instead of the binary industryâ€“fan relationship. Fans influence the industry by creating alternative
discourses to industry-produced popular texts, constructing new audienceship, and manipulating
the data traffic of Internet platforms, among others (Brower, 1992; J. Kim, 2017; Zhang & Negus,
2020). K-pop fans practice a wide range of activities that influence the K-pop industry (Tai, 2018).
K-pop fan labor is mostly characterized by usually unpaid immaterial labor through often prosumer activities of fans. Lazzarato (1996) defines immaterial labor as â€œthe labor that produces the
informational and cultural content of the commodityâ€ (p.133). It refers to the labor employing computer and communication skills and the labor forming cultural and artistic tastes and norms that may
not be recognized as work (Lazzarato, 1996). In her book about branding, Banet-Weiser (2012)
indicates that branding needs consumersâ€™ immaterial labor when the creation of a brand is a process
rather than a finished product. K-pop fan labor is immaterial labor since it constantly produces
K-pop-related immaterial products and helps maintain the popularity of K-pop idols. Terranova
(2000) defines that â€œfree labor is the moment where this knowledgeable consumption of culture is
translated into productive activities that are pleasurably embraced and at the same time often shamelessly exploitedâ€ (p. 37). On the Internet, users spontaneously produce affect and culture with
unqualified intrinsic passion and enjoyment, while the usersâ€™ production is exploited by Internet
platforms (Terranova, 2000). Fansâ€™ pleasure and the industryâ€™s exploitation happen simultaneously
in fan labor (Stanfill & Condis, 2014). Milner (2009) argues that fans work for the contents instead
of the company. However, as the latter holds the creative and intellectual property ownership of
these contents, it invariably benefits from such fan labor without any reciprocal obligations.
Previous literature indicates that fans practice a gift economy in which they give rather than sell
fanmade goods (Scott, 2009; Stanfill & Condis, 2014). Researchers argue that such practice is
because of fansâ€™ enjoyment of the work or their rejection toward the capitalist logic (Stanfill &
Condis, 2014). The gift economy helps fans avoid copyright infringement, and construct fan identities and communities (Scott, 2009; Stanfill & Condis, 2014). Even though in some cases, fans
monetize their labor by selling the products to the individuals outside of their fan community, this
practice can be explained as a protection from being exploited and monetized by the industry
(Scott, 2009). However, current K-pop fan practices contradict previous research findings. In
K-pop fandom, the differentiation of commodities and gifts does not depend on the recipientâ€™s
identity. K-pop fan producers distinguish between commodities and gifts by the cost of production.
Usually, paper banners are to be given while cloth banners are to be sold (Masterpiece_jb, 2020;
Pjyloveeeeeee922, 2019). Non-fans or outsiders may get free fanmade gifts at a K-pop event; however, only fans or insiders are likely to purchase fanmade commodities.
Fan labor is possibly creative labor. Existing literature on the creative industries, creative labor,
and fan studies agree that the boundary between producers and consumers in the creative industries
is blurred (Flew, 2013, pp. 28â€“53). The blurred boundary is because new information and communication technologies (ICTs) have enabled global consumers to become â€œcultural producers,
commentators, and content co-creatorsâ€ (Flew, 2013, p. 33). Existing research has identified a wide
variety of fan labor in the music and entertainment industries. For example, Swedish independent
music fans promote musical bands on social media and radio, and arrange concerts and tours
(Baym & Burnett, 2009). The K-pop fandom is no different. J. Kim (2017) uses the term
â€œK-poppingâ€ to indicate Korean female fansâ€™ active participation in music production as listeners,
singers, producers, and promoters. K-pop fans even produce, distribute, and consume their own
products to both resolve their dissatisfaction with official production, and to demonstrate their
investment in their fandom (J. Kim, 2017). However, there is as yet no research on the classification of these forms of fan labor.
Fan identities may help explain why some Chinese K-pop fans engage in fan labor. They are
often closely related to their everyday practices, as well as their knowledge and object accumulation (Fiske, 1992; Williams, 2006). However, fan identities in East Asian idol cultureâ€”a niche,
highly commercialized popular cultureâ€”tend to be more closely related to consumption. Chen
392 Global Media and China 5(4)
(2018, pp. 3â€“27) indicates that Chinese fans, especially those of Japanese popular music groups
under the management of Johnnyâ€™s Entertainment, view only those who had paid for their idolsâ€™
products to be fans. This results in the postmodern fansâ€™ overconsumption and high commodification of their idolsâ€™ products (Zheng, 2016). Chinese K-pop fans mainly identify themselves as fans
of a particular idol, fans of a particular idol in a certain period, fans of a certain group, and fans of
two or more idols in a certain group (Chen, 2018, pp. 84â€“101). The careful classification of fan
identities possibly relates to fan labor as creative labor.
However, creative labor is a double-edged sword. On the one hand, individuals engaging in
creative labor are able to informally, autonomously, flexibly, personally and emotionally invest
in their self-actualization; on the other, this form of creative labor is insecure, uncertain, unequal, self-exploiting, self-commodifying, and usually not well-paid (Gill, 2002; Hesmondhalgh
& Baker, 2011, pp. 52â€“77). Stahl (2006) argues that the autonomy of creative labor hides the
inequality in employment relations in the American popular music industry. As Hesmondhalgh
and Baker (2011, pp. 113â€“138) point out, students and junior employees willingly work for free
or a very low salary in the extremely competitive creative industries in the hopes of securing a
job there. Neilson and Rossiter (2005) use the term â€œprecarityâ€ to refer to the flexible exploitation, and flexible work and life circumstances of creative labor. If fan labor is regarded as creative labor, it is important to see whether these fans work in conditions similar to legitimate
creative labor. This study intends to add to the literature on creative industries and fandom by
demonstrating the link between creative labor and fan labor in its analyses of the ways in which
K-pop fan labor is practiced and incorporated into the creative industries. Through empirical
research, this study will show how fans become creative labor, and how fan labor is an indispensable part of the creative industry of K-pop.
GOT7 fan labor in China
This research focuses on the fan labor expended by Chinese fans of the K-pop male idol group
GOT7. GOT7, a seven-member K-pop male idol group, is managed by JYP Entertainment and
debuted in 2014 in the Mobile Internet Era (Sun & Liew, 2019). The group, still actively performing all over the world (J. K, 2019), comprises multinational membersâ€”a common strategy in the
K-pop industry, specifically designed to target foreign markets. GOT7 has four Koreans (JB,
Jinyoung, Youngjae, Yugyeom), one Hong Kong-born Chinese (Jackson), one Chinese American
(Mark), and one Thai (BamBam).
This paper uses data collected from my own participant observations, in-depth interviews and
other related online and offline materials to determine what constitutes fan labor in the Chinese
K-pop fandom, how fan labor is practiced, and the meanings behind these fan labor practices.
My participant observations took place during physical GOT7 events in Beijing, Chengdu,
Shanghai, Qingdao, Incheon, Seoul, and online in September-December 2019 (see Table 1).
Chinese K-pop fans normally have specific fan identities (Chen, 2018, pp. 84â€“101). During the
fieldwork and everyday communication with other fans, I performed as an ordinary Chinese fan
of GOT7 with my bias as JB. Even as a participant-observer, I consciously try to keep my distance from especially the more problematic areas of fan practices and behaviors. I state research
identity as a PhD student who studies K-pop fandom in commencing interactions with fans
throughout my fieldwork.
During my fieldwork, I took raw records (Tracy, 2013, pp. 105â€“129), pictures, and videos. Most
of them were taken by my smartphone since frequently using a smartphone for typing and shooting
come across as being more unobtrusive among Chinese youngsters. Pictures and videos sometimes
were taken by my mini digital singular lens reflex (DSLR) camera when using such a camera was
not obtrusive. In many cases, after participation in an event, I wrote formal fieldnotes (Tracy, 2013,
pp. 105â€“129) based on the raw records, pictures, and videos taken in the field. When the time was
too limited between events, I had no time to write formal fieldnotes. In such circumstances, I would
document more details in the raw records, pictures, and videos during the events. Overall, I have
taken approximately 65,000 wordsâ€™ (in Chinese) fieldnotes, 2800 pictures, and 200 videos. Artifacts,
screenshots, and relevant pictures, videos, social media posts, and other materials, have also been
collected. The materials that are relevant to fan labor contribute to this paper. In the course of my
fieldwork, I met many Chinese GOT7 fans engaged in different types of fan labor. Overall, I have
interviewed eight Chinese GOT7 fans face-to-face or via Internet voice calls in September to
December 2019 (see Table 2). Five are the fans who I encountered during my fieldwork while the
other three had been introduced to me by other fans. Interview questions cover the participantsâ€™
K-pop fan practices, fan identities, social media usage, and their attitudes and thoughts that are
related to K-pop fandom issues, among others. The collected data have been subsequently analyzed
through a systematic qualitative analysis.
Table 1. Events attended and observed.
No. Date Event Location
1 Sep 7 and 22 Mark and Jinyoungâ€™s birthday cafÃ© cheering events Beijing
2 Sep 14 Markâ€™s ON YOUR MARK Fan meeting Chengdu
3 Sep 15 Markâ€™s YIXIA photobook fansign event Chengdu
4 Sep 15 Seeing off Mark at airport Chengdu
5 Sep 26 Jacksonâ€™s MIRRORS album billboard cheering event Beijing
6 Sep 26â€“27 Jacksonâ€™s MIRRORS album online purchase Online
7 Sep 30 Jacksonâ€™s MIRRORS Album Pre-launch Party Shanghai
8 Oct 19 to Nov 10 GOT7â€™s CALL MY NAME album purchase for joining Qingdao
9 Oct 26 to Dec 5 Delegate purchase of Singaporean fan-produced GOT7 pins Online
10 Nov 2 Simple Urban Plus Music Festival Chengdu
11 Nov 4 GOT7â€™s CALL MY NAME Comeback Showcase Incheon
12 Nov 4 GOT7â€™s CALL MY NAME album subway cheering event Seoul
13 Nov 6 and 8 Delegate purchase of GOT7â€™s CALL MY NAME album Seoul
14 Nov 7 M2 cheering event for GOT7â€™s variety show Hard Carry 2.5 Seoul
15 Nov 8 GOT7â€™s CALL MY NAME album giveaway at Hongik University
16 Nov 9 Drinks at JYP Entertainment Soul Cup CafÃ© and dinner near
the old JYP Entertainment building with fans
17 Nov 15 Waiting for GOT7 outside the KBS TV Station Seoul
18 Nov 15 Dinner with a fan near the old JYP Entertainment building Seoul
19 Nov 16 GOT7 mini fanmeeting Seoul
20 Nov 16 Yugyeomâ€™s birthday cafÃ© cheering event Seoul
21 Nov 16 Vlive V HEARTBEAT Awards Ceremony Seoul
22 Dec 22 GOT7â€™s CALL MY NAME album fansign event Qingdao
394 Global Media and China 5(4)
The typology of K-pop fan labor
Fan labor is part of K-pop fan practices. Not all K-pop fans engage in fan labor. The paper does not
intend to make K-pop fan labor to represent the whole population of K-pop fans or make K-pop fan
labor represent all K-pop fan practices. It explores how some K-pop fans become creative labor, and
how fan labor is an indispensable part of the creative industry of K-pop. Existing research has classified fans based on fan practices or fan production. However, the existing classifications can hardly
demonstrate contemporary K-pop fan labor. According to Obsession_inc (2009), affirmational fans
are sanctioned fans who support and emphasize the original production, while transformational fans
are non-sanctioned fans who support and engage in fan production making use of the original production to serve fansâ€™ purposes. However, K-pop fan production may show a mixture of the tastes
of the K-pop industry, a fan producer, and fellow fans since the industryâ€™s criteria and fansâ€™ tastes of
K-pop idols interact over time and the fan producer can display personal style in the fan production.
Busse and Gray (2011) classified fandom as traditional fandom and industry-driven fandom: traditional fandom is a spontaneous subculture while industry-driven fandom is an industry-organized
mainstream culture along with the wide adoption of new ICTs and the industryâ€™s viral marketing
strategy. In K-pop, the industry does intend to manage K-pop fandom; however, fans also create
content and communities on Internet platforms spontaneously without the control from the industry.
Company-organized fan clubs and fan-organized communities coexist. An individual K-pop fan can
register at the company-organized fan club to join company-organized events while join fan-organized protests to fight against the company at the same time. According to Busse and Gray (2011),
traditional fans are more socially and emotionally involved and invested than industry-driven, individual, or casual fans. As explained above, it is hard to classify K-pop fans as traditional fans or
industry-driven fans. Casual K-pop fans may be less involved or invested than other fans. Noticeably,
in the Mobile Internet Era, it is hard to distinguish between individual fans and members of fan communities. Even the otherwise more private individual fans have to join social networks to get updated
information and media content. In social networks, they encounter other fans and other fansâ€™ works.
K-pop fan labor is diversified. K-pop fans produce photographic and videographic works (H. K.
Lee, 2019), paintings (â€œThese Talented K-Pop Fan Artists Bring Every Fanâ€™s Fantasy to Life,â€
Table 2. List of interviewees.
No. Pseudonym Gender Age Place of
Place of origin Main fan production output
1 Yanhui Female 23 Guangdong,
Visual materials, cheering billboards,
cafÃ© cheering events
2 Xiwen Female 23 Beijing, China Beijing, China Group purchase, cheering products
3 Xixi Female 24 Beijing, China Inner Mongolia,
4 Xinchen Female 23 Beijing, China Beijing, China CafÃ© cheering events
5 Yujing Female 25 Tianjin, China Shanxi, China CafÃ© cheering events, cheering
6 Siqi Female 23 Seoul, Korea Shanghai, China Translation, visual materials, cheering
7 Tongtong Female 23 Seoul, Korea Hunan, China Repetitive streaming
8 Xinfei Female 22 Seoul, Korea Gansu, China Visual materials
2017), fan-fictions (Lahkim, 2016), translations (Kelley, 2017), music (GOT7_GPjifantuan, 2019),
dance performances (Liew, 2013), and original creative merchandise. They also organize fan events.
Some of these are run like corporate social responsibility events in which fans engage in charitable
activities to enhance their idolsâ€™ positive image in society (Bae, 2013). Others function as teambonding exercises where their idolsâ€™ birthdays and idol groupsâ€™ anniversaries are celebrated (Ong,
2019). Chinese fans have also acted as groups or individuals that help fellow fans by taking delegate
purchase orders of albums or idol-related paraphernalia from Korea, purchasing these goods in
Korea or other countries, and working as ticketing service agents (Baidu Jackson Wang Bar, 2016;
GOT7xuanchuannvwangyanvshen, 2017). In so doing, they contribute to K-pop fandom in China
by reducing international shipping fees for fellow fans, and helping those who are not good at foreign languages and those who do not know how to use foreign online shopping platforms. K-pop
fans zealously seek to boost the popularity and competitiveness of their idols by repetitively streaming specific K-pop content online, continually reposting social media posts, and voting for their
idols repeatedly (EXO Voting Team, 2019).
Fan labor is not self-expression without rules or restrictions. Creative dispositif can be understood as a social regime that expects and produces the aesthetically new in the fields of arts, mass
media, and economy, among many others, starting from the late-modern society (Reckwitz, 2018).
When incorporating into the K-pop industry, K-pop fan labor tends to be disciplined by the creative
dispositif. Fan art producers have to produce creative works in distinguishable styles if they wanted
to attract fellow fansâ€™ attention. Meanwhile, creative dependence and creative tolerance (Fung,
2016) are behind Chinese K-pop fan labor. Fansâ€™ creative work is dependent on the K-pop content
released by media institutions, entertainment agencies, and idols. These creative endeavors have to
carefully toe the line vis-Ã -vis their idolsâ€™ rights to privacy, fair use of their idolsâ€™ image, and the
norms in fandom culture.
Based on the analysis of the data generated from my observations and in-depth interviews, I
established three general categories of K-pop fan labor: specialized labor, managerial labor, and
unskilled labor. Specialized labor is labor produced from the fansâ€™ creativity, knowledge, and specialized skills. These creative end products are then consumed by fellow fans. These products of
specialized labor can be released online, as is the case for images, videos, translated texts, subtitled
videos, music, dance performances, paintings, comics and fan-fictions; or offline, as is in the case
of photobooks, photo cards, calendars, keychains, pins, clothing, blankets, fans, hand mirrors, and
other goods based on fansâ€™ photography, paintings, comics, and designs. Managerial labor is where
fans organize events to assist existing and potential members of fandom and promote their idols.
Examples of managerial labor are the coordination of cheering events such as gatherings to celebrate their idolâ€™s birthday and idol groupâ€™s anniversary at a local cafÃ©, or making a billboard advertisement for their idols. Unskilled labor is the fansâ€™ repetitive engagement with officially released
products of their idols (such as music videos online, social media posts, physical albums, etc.) with
the end goal of boosting the performance figures of their idols. These fans will typically watch their
idolsâ€™ videos online a great number of times and vote for their idols repeatedly in polls.
Homma, or webmaster of a homepage, is an example of specialized labor. The homma runs a website or a social media account focusing on specific idols; he or she also posts originally generated
images and videos of the idols (J. Kim, 2017). In the Korean K-pop fandom, a â€œhomeâ€ is a fansite
that focuses on representing the hommaâ€™s idol; on producing and distributing originally produced
396 Global Media and China 5(4)
visual materials related to the idol; and on selling originally produced goods based on the pictures
of the idol taken by the homma (J. Kim, 2017). In Chinese idol fandom, homma is called as zhanjie. Zhan means site and jie means older sister.
As seen in Figure 1, the hommas are clearly identifiable at male idol group VICTONâ€™s mini fanmeeting at Digital Media City in Seoul on 9 November 2019. These are the people standing or sitting
on ladders, and using digital DSLR cameras. The photographs taken under these conditions would
then be posted on the hommaâ€™s fansite. Delegate photographers who take photographs and sell them
to hommas, as well as ordinary fans who use DSLR cameras casually may also be among them.
The hommas I interviewed use professional cameras: Yanhui uses a Canon EOS 7D Mark II
with a 100â€“400 mm lens, and Xinfei uses a Canon EOS 6D Mark II with a 70â€“200 mm lens.
Yanhui told me that some hommas also use the Canon EOS 5D Mark III. Hommas take pictures
and videos of idols on and off stage in their countries and abroad, regardless as to whether photography or videography is permitted. Thus, they would attend concerts, fanmeetings, showcases, fansign events, and go to airports, television stations, and other locations whenever their
idol was due to appear. In 2019, Xinfei went to concerts, award ceremonies, television broadcast
recordings, airports in Seoul, a fan meeting in Nanjing, and a fansign event in Qingdao to see the
After taking their pictures, some hommas immediately used their smartphones to upload previews of the images to social media. A preview is a picture taken by a smartphone. It shows the
DSLR camera screen of the idolâ€™s photograph taken by the homma as well as the hommaâ€™s logo.
Others would go home to edit the photographs and videos before uploading them in high definition
on social media. These up-to-date images and videos enable global fans to keep up with their idols,
and help to maintain these idolsâ€™ visibility in the public eye. Hommas are so efficient in taking and
disseminating their images and videos that by the time the entertainment agencies and local hosts
post the official photographs and clips online, a large number of fan-taken versions can already be
found on the Internet. Many hommas have both Twitter and Weibo accounts, enabling them to post
Figure 1. Hommas at Digital Media City, Seoul, Korea, 9 November 2019.
with ease. As of 30 December 2019, Yanhui has 4000 and 11,300 followers, respectively, on her
Weibo and Twitter accounts. Her Tweets and Weibo contents are often reposted by other fans or
other fansites. It is hard to determine the nationalities of hommas from their social media posts, as
they tend to be multilingual.
Homma-produced images and videos are also made into merchandise, including photobooks,
DVDs, calendars, fans, blankets, and so on (Definerjb, 2020; Markstouch, 2019). These products
are usually sold to fellow fans (Saleeverythings, 2019). Hommas have the power to creatively
tweak the styles of their idolsâ€™ images. For example, Yanhui eschews making her idolâ€™s skin unnaturally smooth like the other homma-produced images on social media. To obtain the most up-todate pictures and videos of their idols, hommas have to expend a great deal of time, energy, and
money in their fandom. In Yanhuiâ€™s case, she attended fewer GOT7 events in 2019 because she
could not get time away from her new job. Even though she attended fewer events, she still collectively spent 2 months on fandom. Her annual fandom-related expenditure is 10,000â€“200,000
Yuan (1460â€“29,207 USD). In 2019, Yanhui traveled to Korea, Japan, and Thailand to see GOT7,
spending a total of 2 weeks in those locations.
Hommas often take pictures and videos during performances, even though it is prohibited.
They sought to do this by hiding their cameras from the notice of the security guards at concert
venues. Hommas like Xinfei do this to gain recognition from fellow fans and obtain experience
in visual material production. Xinfei believes the experience will help her to get a behind-thescenes job in the entertainment industry, thus enabling her to become colleagues with her idols.
She attended two concerts of GOT7â€™s SPINNING TOP World Tour in Seoul and tried to record
one of them:
When I finished shooting that performance, I saw that no security guards had noticed me. So, I kept
shooting. [. . .] At first, I put the camera at a lower place. [. . .] Then, I slightly raised the camera and
continued shooting. But a hand came up behind me and pulled me away. At that time, the security guard
was very severe with me. She dragged me out and told me to delete the videos. [Sigh.] What can I do? I
have no experience, and had to delete the videos anyway. (Xinfei, personal communication, 15 November
Hommas gain experience through trial and error. Their specialized labor is dependent on the
idols as their objects, the professional cameras as their instruments, and the entertainment agenciesâ€™ policies at performance venues.
Hommas also practice managerial labor as an extension of their specialized labor. Yanhui, a
homma of her favorite GOT7 member since 2016, is a case in point. In 2019, she and another
homma conducted a birthday billboard cheering project for this GOT7 member. In addition to
inviting a friend to design billboard posters, they also edited a video, contacted an advertising
agency specializing internationally in fan cheering billboards, paid about 20,000 Yuan (2920 USD),
and got billboards in China and Korea to display their promotional content of this GOT7 member.
Their 20-second fan-produced video played a hundred times each day for 2 days on the large LED
screen on the outer wall of Lotte Young Plaza in Myeong-dong, one of the trendiest areas in Seoul.
CafÃ© cheering events are an example of managerial labor. Planning for these events occur several
months before an idolâ€™s birthday, and they are jointly coordinated by the event organizers, recruited
398 Global Media and China 5(4)
fellow fan organizers and sponsors. While the organizers usually sponsor the event, other sponsors
may chip in financially without taking part in the work. Each sponsor pays several hundred Yuan
per event. As these events consume both time and effort, some organizers fail to find enough fellow
organizers and the project falls through.
Xinchen and other organizers organized the cafÃ© birthday cheering events for three GOT7
membersâ€™ September 2019 birthdays (Jaycee_chen, 2019; Ruidiya, 2019; Zhenrongdezhezi,
2019). According to Xinchen, she coordinates these events to make fans happy and promote her
idols. She and her fellow organizers believe that doing so would maintain the interest of current
fans while attracting new ones. Xinchen and her colleagues began planning this project in June
2019. For these GOT7 membersâ€™ birthday events, they selected the Sanlitun area in Beijing
because of its popularity with Chinese youths. They then investigated several cafÃ©s in the area as
possible venues; negotiated with cafÃ© owners; sought image reproduction permission from more
than 10 hommas; discussed, designed, and produced freebies for attendees; collaborated with
cafÃ© event organizers in other cities; and utilized cheering event experience gained from other
events. A few days before an event, the organizers went to the chosen cafÃ© to decorate the place
with fan-reproduced official and unofficial pictures of their idols, official dolls, and official
lightsticks. On the day of the event, a homma sent a birthday cake and card to the venue, paper
banners and shopping bags with the idolâ€™s images were given to fans as freebies, a lucky draw
took place, and the screen in the cafÃ© continuously played GOT7 videos prepared by the organizers. After the event, the organizers had to fulfill their agreement with the cafÃ© owner by taking
down the decorations, and making sure that the attendees posted positive reviews of the eatery
on DianPing (Chinaâ€™s most popular restaurant rating platform) and tagged the cafÃ© in their Weibo
posts about the event.
Xinchen explained that in planning such fan events, organizers practiced their abilities in negotiating with partners, made decisions to minimize cost and maximize benefits, and deployed their
teamwork and leadership skills. While these event organizers may be well known to fans in their
locality, they are relatively unknown among GOT7 fans within and without the country. Their
recognition and power, gained through the event, might not last long if they ceased to organize
such events. Interestingly, fans reproduce officially released images without obtaining the entertainment agencyâ€™s permission, but they carefully seek the permission of hommas and fan-artists
before reproducing their images. According to my interviewees, hommas usually refuse to give
permission if they intend to use the images to produce merchandise for sale. This shows that even
as hommas give away part of their creative works as contributions to fandom, they will not hesitate
to make use of the commercial value of their images and videos.
Streaming videos and voting for idols online are examples of unskilled labor. Idolsâ€™ recognition
within the entertainment industry is reflected in the number of music chart and award shows they
win. However, these achievements can be strategically and intentionally attained through fansâ€™
unskilled labor. According to Xixi, working for a fan streaming and voting team is very time-consuming. A streaming and voting team is an online fan community where the team leaders would
assign daily tasks to team members to ensure that their idol was promoted. These tasks involve the
streaming of certain songs or voting in certain charts multiple times. After graduating from university and starting her job, Xixi had more disposable income, but less time. Thus, she stopped repetitive streaming and voting, and instead traveled to other cities to see her idols. Yujing told a similar
story, as the streaming and voting team she had joined required members to complete daily tasks.
Failure to do so would result in immediate expulsion from the team. Thus, she left the team when
she got busier. To boost the number of views a video has, it must be streamed in its entirety continuously so that the system will not identify the views as data fraud. Fan streaming and voting teams
make guides for fan labor to cope with the constantly changing algorithms of the online platforms.
One of my interviewees, Tongtong, has two smartphones: one for everyday use, and another for
repetitive streaming during GOT7â€™s promotional weeks. Repetitive streaming of music videos
(MVs) is exhausting, as stated by Xiwen:
When I streamed MVs on YouTube, my brain exploded. In order to maximize the time utilization ratio, I
opened many browsers at the same time. Once, I opened six browsers to stream an MV. Then, the MVs in
each browser ended at different times. Then, you just listen. On that day, my brain exploded. Play once,
clear the cache, and manually replay the MV. [. . .] You need to clear the cache! If you donâ€™t, it means your
streaming of the MV has already been counted! (Xiwen, personal communication, 25 November 2019)
Fans can practice unskilled labor if they have a smartphone and access to the Internet. Unskilled
labor is dependent on the fanâ€™s time and energy. Individual fans tend to engage in different types of
fan labor at the same time, even as they focus on one type of fan labor. For example, a fan might
simultaneously be one of the organizers of a birthday cheering event (managerial labor) as well as
part of a streaming and voting team (unskilled labor). However, fans mostly shift from one type of
fan labor to another, depending on their personal circumstances or preferences.
Translocal connections and the transnational division of work
Fans are connected locally, nationally, and transnationally. Some individual fans and fan organizations are key nodes in the fan network. Fans may get to know each other at local events, and
at online or offline events in cities where their idols appear. Apart from local cafÃ© events, most
fan works are the results of online collaborations. The coordination of fan projects is mostly
done through instant messaging platforms QQ and WeChat, social networking platforms Weibo
and Twitter, fan crowdfunding and retailing platform OWhat, and online payment platforms
WeChat Pay and Ailpay. Local fan event organizers are also connected through translocal collaborations. According to Xinchen, the September 2019 GOT7 birthday cheering events in
Beijing are part of the collaborative effort of fan organizers from eight Chinese cities. Each
cityâ€™s organizers would share the same designs for some freebies, but plan and host the event
differently in their own locality.
Within the Chinese GOT7 fandom online, one can find fansites of the group, individual members, and two members. There are integrated fansites, and fansites focusing on specific fan works
such as translations, purchase of official merchandise, streaming and voting, and so on. For example, the fansite to which Siqi belongs has 20 workers in total, with 5 or 6 fans working on translations. According to a former worker of an integrated fansite of a GOT7 member, there are on
average 30â€“40 workers per site, of whom 10 are very active. Chinese fansites also collaborate in
subbing videos (i.e. making subtitled videos), thus expediting the process. For example, according
to the information posted on their social media, 10 Chinese fansites worked together to subtitle
episodes of GOT7â€™s variety show Hard Carry 2.5. Siqi outlined the fan-subbing process as follows. After obtaining the video, one or more translators would listen to and translate the dialogue
into Chinese in a text document. Then, one or more colleagues would make sure the Chinese text
400 Global Media and China 5(4)
matched the timing of the audio in the video. After that, another colleague will compress the subtitled video, while a designer creates a poster crediting all the parties involved. Finally, the video
would be uploaded on Bilibili (a Chinese video streaming site) and the release publicized on Weibo
with the poster.
As K-pop fans are connected globally, they often work collaboratively to promote their idols. Fan
productions are divided up according to local circumstances so as to minimize costs and maximize
the overall benefits for both idols and fandom. During GOT7â€™s comeback (album release and promotion) periods, GOT7 fans all over the world wanted their idols to top the music chart shows. As
physical album sales, online streaming views of songs and MVs, and social media discussions are
among the scoring criteria, fans purchase the albums, play songs on Korean music streaming platform MelOn, stream MVs on YouTube, discuss GOT7 on Twitter, and so on. Chinese fans do their
part by buying large numbers of the physical album and streaming the songs and MVs where possible. Although only the registered residents in Korea are permitted to register MelOn and stream
songs there, there are people selling or distributing MelOn accounts online to foreign fans, thus
allowing some Chinese fans to stream their idolsâ€™ songs. Tongtong explains that Korean and foreign
fans in Korea stream the songs often on MelOn, and buy the albums in bulk at local record stores so
as to win a chance to meet their idols and obtain their autographs at fansign events. Chinese fans are
less active on YouTube and Twitter, as those platforms are blocked in China. In contrast, Western
and Thai fans stream MVs on YouTube and discuss and trend certain hashtags on Twitter because of
costly shipping fees between Korea and their countries. Chinese fans, on the other hand, buy more
physical albums because China and Koreaâ€™s geographical proximity means shipping is more affordable. This resulted in Chinese fans purchasing 103,898 copies of GOT7â€™s November 2019 album,
CALL MY NAME, within the first week of its release (GetO_Together_7, 2019). According to fansâ€™
records of the Hanteo Charts, the album sold a total of 224,459 copies at the end of the first week
(OneandonlyG7, 2019). If the statistics are reliable, this means Chinese fans bought almost half the
number of albums sold in the first week.
Fans value the first week physical album sales and mainly purchase albums then because the
sales figures during this crucial window impact the idolsâ€™ scores in the music chart shows. Chinese
fans buy the albums through Chinese fansites offering group purchases, Chinese fansign organizing companies, and online delegate purchase shops. A unique practice of Chinese fans is unshipped
album purchase. This is where the physical albums purchased by the Chinese fans would be
donated to charity organizations or cafÃ©s in Korea to promote their idols. Chinese fans do this to
save on shipping costs and purchase more albums to boost sales figures. Of the 103,898 albums
bought by Chinese fans, 42,457 were unshipped albums (GetO_Together_7, 2019). By engaging in
unshipped album purchases, Chinese fans show that the K-pop fandom is more than being proud
and supportive of their idolsâ€™ music and image; it is also about achieving the same goal as their
beloved idols in the market.
â€œI donâ€™t want to baipiaoâ€: fansâ€™ definition of fans
When many fans and I queued in front of the cafÃ© in Beijing to collect fan-produced freebies at Markâ€™s
birthday event, fan organizers asked us to produce evidence that we had bought Markâ€™s or GOT7â€™s official
products. They said album orders would be the best, and shipped or unshipped album purchases were fine.
[. . .] Proof of purchase of Markâ€™s joint-designed products was okay too. I prepared a screenshot of my
purchase of Markâ€™s joint-designed T-shirts, thinking this would be enough. However, when my turn came,
the woman checking my phone swiped to see the photos before and after the screenshot. I was astonished
that she expected to see more than one piece of evidence. [. . .] She asked if I bought GOT7 albums. I said
I bought the albums through non-domestic channels, as I resided in Singapore. She asked me how many
copies I bought. I explained that though I did not buy much, I attended their concerts. Then the woman said
to the other organizers, â€œHere is a Singaporean [fan]!â€ The organizers probably agreed to give me the
freebies because I was allowed to collect my gifts and pick my lottery ticket. However, in the process, I
felt pressurized and judged. (Authorâ€™s fieldnote, Beijing, 7 September 2019)
Before fans could collect freebies produced by the event coordinators at Markâ€™s birthday event
in Beijing, organizers checked for evidence of their expenditure on official GOT7 products. If you
could not prove that you had purchased GOT7â€™s official goods, you would not be given any freebies at the birthday event. The rules were set and implemented by the fan organizers who had
invested money, time, and energy to the project. A decade ago, fans who knew entertainment
agency staff and privileged information about their idols possessed high status in the fan hierarchy
(Chen, 2018, pp. 54â€“83). In recent years, investment in your idols gives you power over fellow
fans in fandom. Fans also judge fellow fansâ€™ investment in their idols.
Chinese K-pop fans define fans, non-fans, and different types of fans carefully. This is consistent with previous findings of the Chinese K-pop fandom (Chen, 2018, pp. 84â€“101). Fans define the
fans of K-pop and the fans of specific K-pop idols differently. According to the interviewees who
engaged in fan labor, fans defined K-pop fans as people who are interested in K-pop, follow K-pop
news, listen to K-pop, and watch K-pop videos. In other words, a K-pop fan is in love with this
culture. However, fans of a K-pop idol group are defined as people who make the effort to â€œrepayâ€
the group for entertaining them. This can be done by spending their money on official merchandise, and devoting their time and energy to ensuring the success of their idol group.
A lot of official, un-official, and fan-produced K-pop content are available online for free. To
promote their idols, entertainment agencies encourage the fansâ€™ repetitive labor vis-Ã -vis winning
the chance to see them at a studio show recording or a fansign event. If GOT7 fans want to attend
the recordings of music chart shows, they must be a member of the groupâ€™s official fan club, and
they must have streamed the required number of certain songs (usually several hundred times) on
MelOn. Similarly, fans must buy physical albums at an assigned record store in Korea if they are
to stand a chance of winning a ticket to a fansign event. The more albums the fans buy, the higher
their chances of attending this event. Fans believe that foreigners are more likely to buy more
albums to win a fansign event ticket. The testimony of several interviewees confirms that each
Chinese fan usually buys at least 100 copies of an album, spending over 10,000 Yuan (1460 USD)
in order to win an opportunity to attend a GOT7 fansign event in Korea.
In the Chinese K-pop fandom, the term baipiao is commonly used. Baipiao literally means
visiting prostitutes without paying, but in the Chinese K-pop fandom, it refers to self-proclaimed
fans that refuse to devote money, time, or energy to the idol and fandom. Baipiao can also be used
as a verb to describe the consumption of an idolâ€™s free content without expending money, time, or
energy on fandom or the idol. Those who self-identify as fans and make the effort to â€œrepayâ€ their
idols deny baipiaosâ€™ identities as fans. Tongtong explains the difference between baipiao and fans
by comparing the former to beggars and the latter to street performers:
Many beggars look pitiful, but I wonâ€™t give them money [. . .] because I feel they are not sincere [. . .]. But
street performers are artists because they actively earn money through their labor. That is the essential
difference between beggars and street performers. [. . .] Some people call themselves fans and frequently
boast that they love some stars, but they say that without doing anything to support them. (Tongtong,
personal communication, 10 November 2019)
402 Global Media and China 5(4)
Tongtong also defines baipiao thus:
Baipiaos only want to receive, but do not want to give. (Author: What do you mean by â€˜giveâ€™?) Giving
time, energy, or money to our idols. These all count. Being a fan is not limited to the people who give
money. I donâ€™t think so, at least. (Tongtong, personal communication, 10 November 2019)
Overall, fans believe that their idolsâ€™ achievements are the joint efforts of the idols themselves
and the fans who actively give their time, energy and money to them. Baipiaos, on the other hand,
share in the idolsâ€™ achievements without contributing to them. The Weibo fansite to which Siqi
belongs was created in April 2015, and posts content related to one of the GOT7 members. As of
30 December 2019, it has 281,811 followers and 26,439 posts. When I asked why she translated
idol-related content for this fansite, Siqi replied,
I donâ€™t want to baipiao; I want to help. [. . .] Through translations, I help to disseminate the latest news
about him. I feel like I have contributed something. Translations help people to keep up with the latest
information. (Author: Youâ€™re doing this to serve other fans?) Yes, yes. I also do it to expand my idolâ€™s
influence. If no one makes Chinese subbed videos, the fans of other groups may not know of him. If you
make Chinese subtitles, then others will watch the video and may come to like the idol too. (Siqi, personal
communication, 8 November 2019)
In the idol industry, fans are not mere audiences or consumers as they actively participate in the
industry by inputting their money and labor.
According to the interviewees, the fans who spend money, time, or energy to produce products
and coordinate events earn the right to set standards by determining who can access and possess
their products. Gift economy still exists in Chinese K-pop fandom. However, many gift-givers in
Chinese K-pop fandom admit individuals as gift recipients only if they have repaid the idol. Some
fan organizers of giveaways may look at the fansâ€™ records of expenditure; others may look at the
fansâ€™ records of repetitive voting and streaming. Engaging in specialized works is usually not part
of the criteria for receiving freebies, as these fans account for only a small proportion of fandom.
However, a great deal of expenditure goes into many specialized works. Hommas, for example,
spend a fair amount of money attending concert overseas and fansign events multiple times each
year so as to take pictures and videos of their idols.
In the case of many Chinese K-pop fans, they are more than consumers, as they do not just buy one
copy of an album or attend only one concert. In fact, the Chinese K-pop fan labors themselves
define fans as those who contribute to the idols and fandom. In other words, fans are those who
engage in specialized, managerial, or unskilled labor as well as collaborations in the translocal and
transnational fan networks. These fans actively practice fan labor because they believe it is one
way of distinguishing themselves from ordinary audience members and the self-proclaimed fans
who do not expend money, time, or energy on their idols. While some fans who have found ways
of informally earning money from their labor, they are still consumers and labors devoting money,
time, and energy to fandom.
Complying with the K-pop industryâ€™s commodification of culture, Chinese K-pop fans value
fame and economic gain in a K-pop idol or groupâ€™s career. The new ICTs make participation in
idolsâ€™ careers, in the form of fan labor, available to fans. K-pop fan labor is the space where fans
can engage in creative expression and achieve their self-actualization. Such self-actualization is
bound with their beloved K-pop idolsâ€™ careers. K-pop fan labor, especially specialized and unskilled
labor, may be considered as controversial by the public and the media because they touch on the
issues of copyright infringement, and data fraud. However, K-pop companies hold an ambiguous
attitude toward fan labor. It is probably because fan labor does contribute to K-pop companiesâ€™
benefits while sometimes hurting the rights or benefits of the companies or K-pop idols. In such
circumstances, the value produced by fan labor is exploited by K-pop companies and transformed
into the companiesâ€™ economic gain. Same as Milner (2009) pointed out in digital-game fandom,
K-pop fans work for the text, including idols and media content, instead of the K-pop company.
However, since the economic gains of idols and companies are tightly bound, when fans intend to
contribute to their idols, they also contribute to the companies.
As Steirer (2016) suggested, the fanâ€“industry relationship is more complicated than binary in
nature. A common reason for fan labor is the dissatisfaction with official productions (J. Kim,
2017). K-pop fan laborers work for the K-pop industry while they often criticize K-pop companies.
K-pop fan laborers do not resist consumerism; instead, as consumers or as co-producers, who subscribe to consumerism, fan labor arises when the official corporate narratives inadequately address
the desires and expectations of consumers. In the same vein, as creative immaterial labor (Lazzarato,
1996) and free labor (Terranova, 2000), alongside with the creative industries, K-pop fandom contributes to the commercial and cultural vibrancies to the K-pop industry. Fan labors are disciplined
by the creative dispositif and are exploited, while they seek to be empowered through their labor.
Like salaried creative workers, fan labors are self-exploiting, self-commodifying, and uncertain
(Hesmondhalgh & Baker, 2011, pp. 52â€“77). When many creative workers are not well-paid, fan
labors usually receive no monetary compensation at all. Unlike salaried creative workers, with no
formal employment arrangements and commitments, operating on more voluntary and informal
engagements, fan laborers do not perceive their labor as a conventional job. Chinese K-pop fan
labors still perceive themselves as consumers who actively seek diverse ways to â€œrepayâ€ the industryâ€™s cultural production when many cultural products distributed online seemingly do not ask for
a price. However, such consumersâ€™ â€œrepayingâ€ is a critical step in the production and distribution
process of their idol groups. In such circumstances, fansâ€™ creative labor is an indispensable part of
the operations of the K-pop industry. In this respect, the binary labeling of K-pop fandom as merely
passive and easily exploited consumers by capitalistic corporate institutions does not reflect the
more complex experiences of these subjects. Instead, as the case study of GOT7 fandom shows,
fan labor draws out the multiple prosumer identities that encompass layered levels of creative
engagements in the affective economy of K-pop.
The author(s) received no financial support for the research, authorship, and/or publication of this article.
Meicheng Sun https://orcid.org/0000-0002-7107-6796
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Meicheng Sun is currently a PhD candidate at Wee Kim Wee School of Communication and Information at
Nanyang Technological University, Singapore. Her research interests include transnational popular cultural
flows, fandom, social media, and cultural industries. Her doctoral research covers the transnational fandom of
K-pop in China.
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Are you busy and do not have time to handle your assignment? Are you scared that your paper will not make the grade? Do you have responsibilities that may hinder you from turning in your assignment on time? Are you tired and can barely handle your assignment? Are your grades inconsistent?
Whichever your reason is, it is valid! You can get professional academic help from our service at affordable rates. We have a team of professional academic writers who can handle all your assignments.
Why Choose Our Academic Writing Service?
- Plagiarism free papers
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- Any deadline
- Skilled, Experienced Native English Writers
- Subject-relevant academic writer
- Adherence to paper instructions
- Ability to tackle bulk assignments
- Reasonable prices
- 24/7 Customer Support
- Get superb grades consistently
Online Academic Help With Different Subjects
Students barely have time to read. We got you! Have your literature essay or book review written without having the hassle of reading the book. You can get your literature paper custom-written for you by our literature specialists.
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While psychology may be an interesting subject, you may lack sufficient time to handle your assignments. Don’t despair; by using our academic writing service, you can be assured of perfect grades. Moreover, your grades will be consistent.
Engineering is quite a demanding subject. Students face a lot of pressure and barely have enough time to do what they love to do. Our academic writing service got you covered! Our engineering specialists follow the paper instructions and ensure timely delivery of the paper.
In the nursing course, you may have difficulties with literature reviews, annotated bibliographies, critical essays, and other assignments. Our nursing assignment writers will offer you professional nursing paper help at low prices.
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What discipline/subjects do you deal in?
We have highlighted some of the most popular subjects we handle above. Those are just a tip of the iceberg. We deal in all academic disciplines since our writers are as diverse. They have been drawn from across all disciplines, and orders are assigned to those writers believed to be the best in the field. In a nutshell, there is no task we cannot handle; all you need to do is place your order with us. As long as your instructions are clear, just trust we shall deliver irrespective of the discipline.
Are your writers competent enough to handle my paper?
Our essay writers are graduates with bachelor's, masters, Ph.D., and doctorate degrees in various subjects. The minimum requirement to be an essay writer with our essay writing service is to have a college degree. All our academic writers have a minimum of two years of academic writing. We have a stringent recruitment process to ensure that we get only the most competent essay writers in the industry. We also ensure that the writers are handsomely compensated for their value. The majority of our writers are native English speakers. As such, the fluency of language and grammar is impeccable.
What if I don’t like the paper?
There is a very low likelihood that you won’t like the paper.
- When assigning your order, we match the paper’s discipline with the writer’s field/specialization. Since all our writers are graduates, we match the paper’s subject with the field the writer studied. For instance, if it’s a nursing paper, only a nursing graduate and writer will handle it. Furthermore, all our writers have academic writing experience and top-notch research skills.
- We have a quality assurance that reviews the paper before it gets to you. As such, we ensure that you get a paper that meets the required standard and will most definitely make the grade.
In the event that you don’t like your paper:
- The writer will revise the paper up to your pleasing. You have unlimited revisions. You simply need to highlight what specifically you don’t like about the paper, and the writer will make the amendments. The paper will be revised until you are satisfied. Revisions are free of charge
- We will have a different writer write the paper from scratch.
- Last resort, if the above does not work, we will refund your money.
Will the professor find out I didn’t write the paper myself?
Not at all. All papers are written from scratch. There is no way your tutor or instructor will realize that you did not write the paper yourself. In fact, we recommend using our assignment help services for consistent results.
What if the paper is plagiarized?
We check all papers for plagiarism before we submit them. We use powerful plagiarism checking software such as SafeAssign, LopesWrite, and Turnitin. We also upload the plagiarism report so that you can review it. We understand that plagiarism is academic suicide. We would not take the risk of submitting plagiarized work and jeopardize your academic journey. Furthermore, we do not sell or use prewritten papers, and each paper is written from scratch.
When will I get my paper?
You determine when you get the paper by setting the deadline when placing the order. All papers are delivered within the deadline. We are well aware that we operate in a time-sensitive industry. As such, we have laid out strategies to ensure that the client receives the paper on time and they never miss the deadline. We understand that papers that are submitted late have some points deducted. We do not want you to miss any points due to late submission. We work on beating deadlines by huge margins in order to ensure that you have ample time to review the paper before you submit it.
Will anyone find out that I used your services?
We have a privacy and confidentiality policy that guides our work. We NEVER share any customer information with third parties. Noone will ever know that you used our assignment help services. It’s only between you and us. We are bound by our policies to protect the customer’s identity and information. All your information, such as your names, phone number, email, order information, and so on, are protected. We have robust security systems that ensure that your data is protected. Hacking our systems is close to impossible, and it has never happened.
How our Assignment Help Service Works
1. Place an order
You fill all the paper instructions in the order form. Make sure you include all the helpful materials so that our academic writers can deliver the perfect paper. It will also help to eliminate unnecessary revisions.
2. Pay for the order
Proceed to pay for the paper so that it can be assigned to one of our expert academic writers. The paper subject is matched with the writer’s area of specialization.
3. Track the progress
You communicate with the writer and know about the progress of the paper. The client can ask the writer for drafts of the paper. The client can upload extra material and include additional instructions from the lecturer. Receive a paper.
4. Download the paper
The paper is sent to your email and uploaded to your personal account. You also get a plagiarism report attached to your paper.